This course is of direct use to managers who have to manage difficult people in the regular course of their work. It could be someone they are managing directly or a team member whose behaviour is affecting others. The ‘difficult person’ could be external to the organisation or may be a colleague or senior individual within it. Tools and techniques will be introduced during the course that can be practised and used in the workplace. Suitable for Managers, Leaders, Supervisors or anyone who deals with difficult people in the work environment.