If you are evaluating SugarCRM or a existing SugarCRM users (any editions), attending SugarCRM End User Training is the best way to know more and have a comprehensive  hands on experience.

Through a combination of lecture and hands-on exercises, you will become proficient at end user/Power Users level in order to better leverage SugarCRM. 

Audience: IT Managers, Entrepreneurs, Business Owners, CIO, IT Directors, IT Analyst, Business Process Owners, Power Users, End Users, Sales Managers and Sales Directors.

Course Outline

1. CRM Overview and understanding SugarCRM Modules Structure.

2. End-User Getting Started

3. Working with Records

4. Lead Management

5. Opportunity Management

6. Account and Contact Management

7. Activity Management

8. Creating Common Reports

9. Products and Quotes

10. Email and Outlook Plug-in Overview

11. Campaign Management

12. Document Management